Cancellation and refund policy
Last updated: 6 November 2026
You pay for a Piko visit after it is done, so most of the time there is nothing to refund. This policy covers cancellations, problems with a visit, and the rare cases where money has already been paid.
If you cancel
- Cancel free of charge up to 6 hours before the visit.
- If you cancel less than 6 hours before, or the associate arrives and the visit can't go ahead because of reasons on your side, a ₹100 fee covers the associate's time and travel.
- If your parent isn't comfortable when the associate arrives and the visit doesn't go ahead, there is no charge.
If we cancel
If we have to cancel or can't send an associate, we will tell you as early as possible and offer another time. You won't be charged.
If you're not happy with a visit
Tell us within 24 hours of the visit, by WhatsApp or email, what went wrong. If you haven't paid yet, you won't be charged for that visit. If you have already paid, we will refund the service fee in full.
Out-of-pocket costs, such as medicines, bills and fees, are paid to third parties and backed by receipts, so they are not refundable by us.
How refunds are paid
Approved refunds go back to the original payment method within 5 to 7 working days. Bank or card processing can take a few more days, especially for international cards.
Contact
To cancel or ask for a refund, message us on WhatsApp or email [email].