Terms and conditions
Last updated: 6 November 2026
These terms apply when you book a service from Piko, run by [Legal business name] ("Piko", "we", "us"). By booking, you agree to them. "You" means the person who books and pays; "your parent" means the person the service is for.
1. The service
Piko provides personal assistance in Agartala, Tripura, through associates who are police-verified and reference-checked. Services include accompanying your parent to medical appointments, running errands and paperwork, and home check-in visits, as described on our website at the time of booking.
Piko is not a medical, nursing or emergency service. Our associates do not give medical treatment or medical advice, and do not make medical decisions on anyone's behalf. In an emergency, call 112 or 108.
2. Booking
- You book by WhatsApp. A booking is confirmed only when we send you a confirmation message with the date, time and associate's name.
- You must give accurate details, including your parent's address, phone number and anything we should know about their health or mobility.
- You confirm that your parent knows about and agrees to the visit. Our supervisor will also call them beforehand. If your parent doesn't agree, the visit will not go ahead.
3. Prices and payment
- Prices are shown on our website and confirmed before booking. They include the associate's local travel within Agartala.
- Extra time beyond the included duration is charged at the rate shown on our website, and we will tell you before it is used where possible.
- Out-of-pocket costs, such as medicines, bills or fees, are paid at cost and backed by receipts.
- You pay after the visit using the secure payment link we send. Payment is due within 24 hours of receiving the link. Payments are processed by our payment provider; we do not store card details.
4. Money, documents and valuables
Where a task involves cash, documents or cards, the associate handles only what is needed for that task and returns everything, with receipts, at the end of the visit. Associates will never ask for bank PINs, OTPs or passwords. Please don't share them.
5. Your responsibilities
- Give us accurate information and tell us about any changes.
- Make sure our associate can visit safely and is treated with respect.
- Pay for completed services on time.
6. Cancellations and refunds
See our cancellation and refund policy.
7. Our responsibility to you
We take reasonable care in choosing, checking and supervising associates. We are not responsible for medical outcomes, for decisions made by doctors, banks or other third parties, or for delays caused by them. To the extent allowed by law, our total liability for any visit is limited to the amount you paid for that visit. Nothing in these terms limits liability that cannot be limited under Indian law.
8. Changes to these terms
We may update these terms. The version on our website at the time you book applies to that booking.
9. Law and disputes
These terms are governed by the laws of India. Any dispute will be handled by the courts in Agartala, Tripura. Before that, please contact us so we can try to resolve it.
10. Contact
[Legal business name], [Street address], Agartala, Tripura [PIN]. Email: [email]. Phone: [phone].